All of the anti-virus software you need is on one CD - includes full tech support. See details.
If you would like to use an online scanner instead, try this
When you first download and install Avast, it will ask you if you would like to schedule a boot time scan. You can schedule one then. If you prefer to schedule it for another time, follow the steps in the tutorial.
In the video we recommended that you disable the current antivirus software so you could install the the one that you will use for cleaning. Since we made the video it seems that the viruses have gotten worse, and are capable of doing some serious damage to most antivirus software programs.
It is important to understand that the antivirus software that is already on your computer may have been damaged by the virus infection. This can happen to any of them, it does not matter what the name brand is or how much you paid for it. It may not be updated or configured correctly, and may no longer be able to detect threats accurately. This is why we recommend that you install new antivirus software with a fresh database. If you already have Avast on your computer, un-install it and install Avira, and use that to clean your computer. You may need to update Avira in the normal mode.
The best thing to do at this point is to un-install whatever security software you have been using, to remove corrupted or damaged program files. You can re-install the software later. Go to your Control Panel, Add or Remove Programs, and remove the software. After un-installing the old software, let Microsoft clean your registry. http://onecare.live.com/site/en-US/center/cleanup.htm
Special instructions for installing this software: We are going to show you a way to install and use the software so you will have a minimal number of problems removing the viruses and malware.
Many viruses today try to interfere with the downloading of windows security updates and the installation of antivirus and antimalware software. They are designed to interfere with the internet connection. They can block updates, thus making the antimalware or antivirus software almost useless. Some of the viruses are so sophisticated that they can render the new software ineffective during the download and installation process, before you ever get a chance to run the first scan. Malware programs can manipulate and control your computer so that nothing works the way it is supposed to work, and it makes the virus or malicious software very difficult to remove. More malware can download onto your computer while you are running scans to remove it!
If you are not having any real problems with downloading and updating, just run the scans in the normal mode. If downloading or installing and updating the software is a problem, you will need to do the following:
Viruses and malware typically can't run in the Safe Mode, so we are going to use that mode to install your new software. Here are the steps you need to follow:
1. Please bookmark the web address to this page.
2. Restart your computer. As it is just beginning to start, hit the F8 key a few times. You will see a screen with several modes for starting the computer.
3. Start your computer in the "Safe Mode with networking". See notes.
4. Your screen will look very big, that's normal. It won't look like your regular desk top, and you won't have any sound.
5. Open your web browser, then use your bookmark to return to this page.
6. Follow the steps outlined in the tutorial for the free Avast download and installing the software. Be sure that your new software is 100% updated. If you can not get a good internet connection in the Safe Mode with networking, repeat step #2, start the computer in the VGA mode, repeat steps 5 and 6.
7. Avast will ask you if you would like to run a boot time scan. Choose "Yes". If you are using Avira, do step 8, then run a complete scan in the safe mode and another scan in the normal mode
8. Turn off your computer. Unplug your modem from the electrical outlet. Disconnect your computer from the internet, ( your modem ) then turn the computer back on.
9. After the boot time scan runs, the computer will start in the normal in mode. Run another scan with Avast in the normal mode.
12. After the scan is finished, you can turn off your computer and re-connect it to the internet, so you can follow the steps that are outlined in the next tutorial. It would be a good idea at this point to watch the tutorial on another computer that is not infected. Don't run your computer in the "normal" mode with an internet connection until the infection is cleaned.
13. Watch the tutorial, then do the steps on your computer.
14. If you follow these steps carefully, the whole clean up process will go a lot faster and easier.
Next in the series for deep cleaning: The Spyware Doctor!